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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Essie Muns

April 9, 2026

5  out of  5
rating by Essie Muns
"Alexis was great to work with. She followed up and went over everything."
We responded:
"Thank you for your review, Essie! I'm happy to hear that Alexis provided you with such attentive service. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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John Cobb

March 20, 2026

5  out of  5
rating by John Cobb
"I worked with Alexis and she was so patient and knowledgeable. She answered all my questions and made sure we got all the right coverage at the right price. She definitely saved me money over my previous insurance company, and gave me better coverage."
We responded:
"Thank you, John! I'm happy to hear that Alexis was able to assist you with patience and expertise. It's great to know you received the coverage you needed at a better price. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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C Stewart

March 16, 2026

5  out of  5
rating by C Stewart
"My experience with Karen with State Farm was wonderful, super friendly and very knowledgeable and always answered all my questions! She was able to get me a great quote for Home, auto and personal insurance!! I was very impressed ! She was also very great at communicating and touching back base with me . Would recommend her to anyone on the market any new insurance!! Thank you Mrs Karen!!"
We responded:
"Thank you, C Stewart! I'm happy to hear about your positive experience with Karen. Her dedication to providing friendly and knowledgeable service truly makes a difference. It's great to know she was able to assist you with your insurance needs and keep you well-informed. We appreciate your recommendation and are here for any future questions or needs you might have. Thanks for choosing us!"
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deborah carrillo

March 5, 2026

5  out of  5
rating by deborah carrillo
"I’ve had a great experience with State Farm. Their team has always been friendly, responsive, and helpful whenever I had questions about my auto policy. They made the process simple and easy to understand, and I really appreciate the excellent customer service. Highly recommend them if you’re looking for reliable auto insurance!"
We responded:
"Thank you, Deborah! I'm happy to hear that you've had such a positive experience with our team. Making the process simple and easy to understand is something we strive for, and it's great to know we're meeting that goal. If you ever have more questions or need assistance, feel free to reach out. Thanks for recommending us!"
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Grzly6ix

March 5, 2026

5  out of  5
rating by Grzly6ix
"I recently had a wonderful experience working with Megan of the James Brauns – State Farm Insurance Agency. Megan's knowledge in her field and customer service are above reproach. She tailored home and auto insurance coverages to meet my specific needs. Megan maintained great communication from start to finish. She exemplifies true professionalism and brings great credit to her agency and team. Thank you, Megan!"
We responded:
"Hey, there! Thank you for sharing your experience working with Megan. It is great to know her knowledge and customer service stood out during your time with our team. We are happy she could help set up home and auto coverage that fit what you were looking for. Clear communication from beginning to end is something we focus on, so it is nice to see that recognized. Your note about her professionalism and the way she represents the team means a lot. We appreciate you taking the time to recognize Megan."
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Sara S.

February 10, 2026

5  out of  5
rating by Sara S.
"Megan is great! She is attentive, informative and very responsive. She also went above and beyond to help get our rates down as much as possible and find us the best discounts! Highly recommend!"
We responded:
"Thank you for your review, Sara! I'm glad we could offer attentive and informative service while helping you find the best discounts. If there's anything else you need, just let us know!"
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David Eddy

February 9, 2026

5  out of  5
rating by David Eddy
"Working with this office, Alexis in particular, was so seamless. She is so great and easy to work with. They were able to save me thousands of dollars. Thanks so much"
We responded:
"Thank you, David! I'm happy to hear that your experience with Alexis and our office was seamless. It's wonderful to know we could help you save money. If you need anything else, feel free to reach out!"
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Stephanie Pinon

February 4, 2026

5  out of  5
rating by Stephanie Pinon
"Alexis was great! Super helpful and friendly was not pushy at all to push unnecessary products which I appreciate! Highly recommend"
We responded:
"Thank you for your review, Stephanie! I'm happy to hear that Alexis provided such helpful and friendly service without any pressure. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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phoenix lee

February 2, 2026

5  out of  5
rating by phoenix lee
"amazing and seamless service, alexis worked hard to give me the coverage i need at the price i deserve."
We responded:
"Phoenix, thank you for your fantastic feedback! I'm glad Alexis could assist you in finding the right coverage at a fair price. We appreciate your trust and are always here to help with any future insurance needs. Let us know if there's anything else we can do for you!"
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patricia haake

January 22, 2026

5  out of  5
rating by patricia haake
"Alexis and James were great!"
We responded:
"Thank you, Patricia! I'm happy to hear that we could provide you with a great experience. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Amanda Lemons

January 19, 2026

5  out of  5
rating by Amanda Lemons
"Megan was amazing and saved me lots of money."
We responded:
"Thank you for your feedback, Amanda! I'm glad to hear Megan was able to assist you and help save money. We appreciate your support and are here if you need anything else!"
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Mrs. H

January 9, 2026

5  out of  5
rating by Mrs. H
"Very patient and caring with all my questions. Made recommendations but not super pushy or salesy. Would highly recommend"
We responded:
"Thank you for your kind words, Mrs. H! I'm happy to hear that you felt comfortable with the recommendations and appreciated the patience and care provided. Your recommendation means a lot to us. If you have any more questions or need assistance, feel free to reach out anytime!"
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Eugenia Walker

January 4, 2026

5  out of  5
rating by Eugenia Walker
"Megan is absolutely amazing! She went above and beyond walking me through the app set up and saving me over $150 a month! Her patience and experience are top notch!"
We responded:
"Eugenia, thank you for your wonderful feedback! I'm happy to hear that Megan provided such exceptional service and helped you save money. Her dedication and expertise truly make a difference. If there's anything else you need, feel free to reach out!"
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McKayla Wisdom

December 26, 2025

5  out of  5
rating by McKayla Wisdom
"Megan was amazing! She was super helpful she answered all my questions and helped me feel secure in my decision for coverages. I highly recommend her and the team at James Brauns office for all your insurance needs!"
We responded:
"Thank you, McKayla! I'm happy to hear that Megan provided you with the support and answers you needed. Our team is dedicated to making sure you feel confident in your insurance choices. If there's anything else we can assist you with, just let us know!"
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Terrie Brinkmeier

December 18, 2025

5  out of  5
rating by Terrie Brinkmeier
"I have recently moved to Texas and was having the hardest time getting agents to respond to get new Auto/Renters quotes. I spoke with Karen today. She was absolutely stellar and a sincere pleasure. She answered all of my questions and got me the coverage I needed at a better rate than my previous Carrier! THANK YOU KAREN"
We responded:
"Terrie, thank you for your review. I'm so happy to hear that Karen was able to assist you so effectively and provide you with the coverage you needed at a better rate. We appreciate your kind words and are grateful for your trust in our office. Thanks for choosing us!"
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Emmet Gill

December 17, 2025

5  out of  5
rating by Emmet Gill
"State Farm Insurance has amazing customer service and great rates. Karen from State Farm was very professional and at the same time nice to talk to about the rates presented to me from a quote I requested. State Farm Insurance offered me way better rates for my auto and home owners insurance. Karen is by far the best agent if you want a professional, kind, friendly voice to talk to about the best insurance policy for you."
We responded:
"Thank you, Emmet! I'm glad to hear that Karen provided you with such a positive experience and that you're satisfied with the rates for your insurance. We strive to offer professional and friendly service to all our customers. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Debi Lindsey

December 9, 2025

5  out of  5
rating by Debi Lindsey
"Megan is an angel. If you're looking for insurance, contact her. So professional, and personable. She walked me thru the entire process, helping me enroll in everything I needed for our vehicle insurance. It was a pleasure to visit with her as she helped me set up our new plan. My insurance is $300 cheaper every six months and as a bonus, I made a new friend. Excellent customer service. Thank you, Megan."
We responded:
"Thank you, Debi! I'm delighted to hear about your positive experience with Megan. It's wonderful that she could assist you so effectively and make the process enjoyable. We're happy to have helped you save on your insurance and gain a new friend in the process. If you need anything else, feel free to reach out!"
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Jessica Busley

December 2, 2025

5  out of  5
rating by Jessica Busley
"Wonderful experience. Communicated was very polite explained things, on top of that is helping us pay less!!! Save us so much on auto insurance on top of that and renters insurance such a great bundle she had gotten us. Very pleased with Megan’s experience. Definitely recommend going here and getting your insurance home insurance any type of insurance you need you need to go to State Farm and talk with Megan!"
We responded:
"Thank you, Jessica! I'm delighted to hear about your positive experience with Megan. It's fantastic that she was able to assist you in saving on your insurance. We appreciate your recommendation and are here for any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Abigail Rodriguez

November 21, 2025

5  out of  5
rating by Abigail Rodriguez
"Extremely helpful and fast responses!"
We responded:
"Thank you, Abigail! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Marilyn K.

November 17, 2025

5  out of  5
rating by Marilyn K.
"My husband and I switched from a non-responsive agent to James Brauns, recently. We were so impressed with his willingness to spend time reviewing all of our policies, answering questions, making adjustments, and offering good advice. James' responses were friendly, but professional. We felt very comfortable during the entire meeting and came away feeling that we have found an agent that listens and one that we can reach out to at will! Thank you, James Brauns!!"
We responded:
"Thank you, Marilyn! I'm happy to hear that you and your husband had such a positive experience with our office. It's great to know that our friendly and professional approach made you feel comfortable and confident in your decision. We're always here to help with any questions or needs you may have in the future. Thanks for choosing us!"
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Bayron Puac

November 12, 2025

5  out of  5
rating by Bayron Puac
"James from State Farm was very helpful and knowledgeable. He helped me find the best deal for both Auto and Home Insurance. Karen was also very helpful giving me a recommendation with the life insurance. Highly recommend calling to get a quote. I ended up getting a Home and Auto bundle. Might also bundle a life insurance policy too."
We responded:
"Thank you, Bayron! I'm happy to hear that we were able to assist you with your insurance needs. It's great to know you found value in bundling your policies. If you decide to explore life insurance options further, we're here to help. Let us know if you need anything else!"
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George Loya

November 6, 2025

5  out of  5
rating by George Loya
"Karen was extremely helpful and friendly! She made the whole experience efficient and pleasant."
We responded:
"Thank you, George! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Jean Bernard

October 30, 2025

5  out of  5
rating by Jean Bernard
"I recently moved to Texas from Colorado and didn’t know where to begin with insurance. James walked me through the steps and took control of it for me making it extremely easy. He offered an affordable price on my home and auto insurance and recommended a life insurance policy I couldn’t pass up. Great service, would highly recommend to anyone looking for a trustworthy agent in the greater Houston area!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! I’m glad I could help make your transition to Texas easier and find insurance options that fit your needs. It means a lot to know you feel confident and well taken care of. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. I truly appreciate your recommendation and look forward to continuing to serve you! Welcome to Texas! - James"
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Donald Gautier

October 22, 2025

4  out of  5
rating by Donald Gautier
"James was extremely helpful and informative. Talking with him felt like sitting on the porch having a conversation with family. What stood out most was his transparency, he was honest and straightforward throughout the entire process. He made my wife and me feel completely comfortable with our choice by providing clear, unbiased information so we could make the best decision for us, even if that decision wasn’t State Farm. Exceptional customer service like this is hard to find, and we’re truly grateful to have chosen James as our agent."
We responded:
"Thank you for your kind words! I’m glad our conversations felt comfortable and honest, like talking with family. Providing clear, unbiased information to help you and your wife make the best decision means a lot to me. It was a pleasure working with you both, and I’m always here if you need anything. -James"
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Brina Shelton

October 22, 2025

5  out of  5
rating by Brina Shelton
"James is knowledgeable, responsive and helpful."
We responded:
"Thank you for the 5-star review Brina! Working with you was a please and I 'm pleased to hear we were able to provide quality service in finding you the right protection for your home and auto policies! Please let us know if we can help with anything else! -James"