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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Susan Roeder

Susan Roeder

May 18, 2026

5  out of  5
rating by Susan Roeder
"I inherited James Brauns as my State Farm agent when my prior agent of many years retired December 31. Within 8 days of that transfer, I had to file a home insurance claim for the first time. James was amazingly proactive to guide me through the steps of filing a claim, quickly helped me find a restoration company, and played a pivotal role in my being compensated fairly for the damage that was done. His effective follow-up communication and follow-through commitment truly impressed me. He did not leave me hanging at any stage of the process. I highly recommend James Brauns to anyone needing coverage."
We responded:
"Thank you, Susan, for sharing your experience! I'm glad to hear that our team was able to assist you so effectively during your insurance claim. It's great to know that the proactive approach and commitment made a difference for you. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can do for you!"
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Kasey Brunson

May 7, 2026

5  out of  5
rating by Kasey Brunson
"Alexis was very helpful and helped me save quite a bit!"
We responded:
"Thank you, Kasey! I'm glad Alexis was able to provide such helpful service. Our team is committed to delivering outstanding support, and it's wonderful to know we're achieving that. If there's anything else you need, just let us know!"
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Shelby Weese

May 6, 2026

5  out of  5
rating by Shelby Weese
"GREAT SERVICE!!! HIGHLY RECOMMEND Alexis and James were so kind and welcoming! Will be sending you more people!!"
We responded:
"Thank you, Shelby! I'm happy to hear that Alexis and I made you feel welcome. Your recommendation means a lot to us, and we truly appreciate your support. If there's anything else we can do for you, just let us know!"
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Ricky Munoz

April 28, 2026

5  out of  5
rating by Ricky Munoz
"Alexis was extremely patient and took the time to walk me through every step of the process. I didn’t feel rushed or confused at any point. She explained everything clearly, answered all my questions, and made sure I understood my options before making a decision. You can tell she genuinely cares about helping people and doing things the right way. I highly recommend her to anyone looking for insurance."
We responded:
"Thank you for your wonderful feedback, Ricky! I'm happy to hear that Alexis provided such a supportive and informative experience. Our team is dedicated to ensuring you feel confident and well-informed about your insurance options. If you ever have more questions or need assistance, we're here for you!"
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Lonnie Manuel

April 27, 2026

5  out of  5
rating by Lonnie Manuel
"Courteous and professional"
We responded:
"Thank you, Lonnie! I'm happy to know you found our service courteous and professional. We aim to provide the best experience for our customers. If you need anything else, feel free to reach out!"
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Carla Bragg

April 17, 2026

5  out of  5
rating by Carla Bragg
"We enjoyed meeting James today! He was very welcoming and extremely knowledgeable. Looking forward to a long relationship with our new State Farm agent."
We responded:
"Thank you, Carla! I'm glad you had a positive experience with our team. We're excited to have you with us and look forward to building a lasting relationship. If you ever need anything, feel free to reach out!"
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John Cobb

March 20, 2026

5  out of  5
rating by John Cobb
"I worked with Alexis and she was so patient and knowledgeable. She answered all my questions and made sure we got all the right coverage at the right price. She definitely saved me money over my previous insurance company, and gave me better coverage."
We responded:
"Thank you, John! I'm happy to hear that Alexis was able to assist you with patience and expertise. It's great to know you received the coverage you needed at a better price. If you have any more questions or need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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C Stewart

March 16, 2026

5  out of  5
rating by C Stewart
"My experience with Karen with State Farm was wonderful, super friendly and very knowledgeable and always answered all my questions! She was able to get me a great quote for Home, auto and personal insurance!! I was very impressed ! She was also very great at communicating and touching back base with me . Would recommend her to anyone on the market any new insurance!! Thank you Mrs Karen!!"
We responded:
"Thank you, C Stewart! I'm happy to hear about your positive experience with Karen. Her dedication to providing friendly and knowledgeable service truly makes a difference. It's great to know she was able to assist you with your insurance needs and keep you well-informed. We appreciate your recommendation and are here for any future questions or needs you might have. Thanks for choosing us!"
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deborah carrillo

March 5, 2026

5  out of  5
rating by deborah carrillo
"I’ve had a great experience with State Farm. Their team has always been friendly, responsive, and helpful whenever I had questions about my auto policy. They made the process simple and easy to understand, and I really appreciate the excellent customer service. Highly recommend them if you’re looking for reliable auto insurance!"
We responded:
"Thank you, Deborah! I'm happy to hear that you've had such a positive experience with our team. Making the process simple and easy to understand is something we strive for, and it's great to know we're meeting that goal. If you ever have more questions or need assistance, feel free to reach out. Thanks for recommending us!"
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Grzly6ix

March 5, 2026

5  out of  5
rating by Grzly6ix
"I recently had a wonderful experience working with Megan of the James Brauns – State Farm Insurance Agency. Megan's knowledge in her field and customer service are above reproach. She tailored home and auto insurance coverages to meet my specific needs. Megan maintained great communication from start to finish. She exemplifies true professionalism and brings great credit to her agency and team. Thank you, Megan!"
We responded:
"Hey, there! Thank you for sharing your experience working with Megan. It is great to know her knowledge and customer service stood out during your time with our team. We are happy she could help set up home and auto coverage that fit what you were looking for. Clear communication from beginning to end is something we focus on, so it is nice to see that recognized. Your note about her professionalism and the way she represents the team means a lot. We appreciate you taking the time to recognize Megan."
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Sara S.

February 10, 2026

5  out of  5
rating by Sara S.
"Megan is great! She is attentive, informative and very responsive. She also went above and beyond to help get our rates down as much as possible and find us the best discounts! Highly recommend!"
We responded:
"Thank you for your review, Sara! I'm glad we could offer attentive and informative service while helping you find the best discounts. If there's anything else you need, just let us know!"
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David Eddy

February 9, 2026

5  out of  5
rating by David Eddy
"Working with this office, Alexis in particular, was so seamless. She is so great and easy to work with. They were able to save me thousands of dollars. Thanks so much"
We responded:
"Thank you, David! I'm happy to hear that your experience with Alexis and our office was seamless. It's wonderful to know we could help you save money. If you need anything else, feel free to reach out!"
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Stephanie Pinon

February 4, 2026

5  out of  5
rating by Stephanie Pinon
"Alexis was great! Super helpful and friendly was not pushy at all to push unnecessary products which I appreciate! Highly recommend"
We responded:
"Thank you for your review, Stephanie! I'm happy to hear that Alexis provided such helpful and friendly service without any pressure. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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phoenix lee

February 2, 2026

5  out of  5
rating by phoenix lee
"amazing and seamless service, alexis worked hard to give me the coverage i need at the price i deserve."
We responded:
"Phoenix, thank you for your fantastic feedback! I'm glad Alexis could assist you in finding the right coverage at a fair price. We appreciate your trust and are always here to help with any future insurance needs. Let us know if there's anything else we can do for you!"
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patricia haake

January 22, 2026

5  out of  5
rating by patricia haake
"Alexis and James were great!"
We responded:
"Thank you, Patricia! I'm happy to hear that we could provide you with a great experience. We appreciate your feedback and are here if you need anything else. Thanks for choosing us!"
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Amanda Lemons

January 19, 2026

5  out of  5
rating by Amanda Lemons
"Megan was amazing and saved me lots of money."
We responded:
"Thank you for your feedback, Amanda! I'm glad to hear Megan was able to assist you and help save money. We appreciate your support and are here if you need anything else!"
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Mrs. H

January 9, 2026

5  out of  5
rating by Mrs. H
"Very patient and caring with all my questions. Made recommendations but not super pushy or salesy. Would highly recommend"
We responded:
"Thank you for your kind words, Mrs. H! I'm happy to hear that you felt comfortable with the recommendations and appreciated the patience and care provided. Your recommendation means a lot to us. If you have any more questions or need assistance, feel free to reach out anytime!"
Profile photo of Eugenia Walker

Eugenia Walker

January 4, 2026

5  out of  5
rating by Eugenia Walker
"Megan is absolutely amazing! She went above and beyond walking me through the app set up and saving me over $150 a month! Her patience and experience are top notch!"
We responded:
"Eugenia, thank you for your wonderful feedback! I'm happy to hear that Megan provided such exceptional service and helped you save money. Her dedication and expertise truly make a difference. If there's anything else you need, feel free to reach out!"
Profile photo of McKayla Wisdom

McKayla Wisdom

December 26, 2025

5  out of  5
rating by McKayla Wisdom
"Megan was amazing! She was super helpful she answered all my questions and helped me feel secure in my decision for coverages. I highly recommend her and the team at James Brauns office for all your insurance needs!"
We responded:
"Thank you, McKayla! I'm happy to hear that Megan provided you with the support and answers you needed. Our team is dedicated to making sure you feel confident in your insurance choices. If there's anything else we can assist you with, just let us know!"
Profile photo of Terrie Brinkmeier

Terrie Brinkmeier

December 18, 2025

5  out of  5
rating by Terrie Brinkmeier
"I have recently moved to Texas and was having the hardest time getting agents to respond to get new Auto/Renters quotes. I spoke with Karen today. She was absolutely stellar and a sincere pleasure. She answered all of my questions and got me the coverage I needed at a better rate than my previous Carrier! THANK YOU KAREN"
We responded:
"Terrie, thank you for your review. I'm so happy to hear that Karen was able to assist you so effectively and provide you with the coverage you needed at a better rate. We appreciate your kind words and are grateful for your trust in our office. Thanks for choosing us!"
Profile photo of Emmet Gill

Emmet Gill

December 17, 2025

5  out of  5
rating by Emmet Gill
"State Farm Insurance has amazing customer service and great rates. Karen from State Farm was very professional and at the same time nice to talk to about the rates presented to me from a quote I requested. State Farm Insurance offered me way better rates for my auto and home owners insurance. Karen is by far the best agent if you want a professional, kind, friendly voice to talk to about the best insurance policy for you."
We responded:
"Thank you, Emmet! I'm glad to hear that Karen provided you with such a positive experience and that you're satisfied with the rates for your insurance. We strive to offer professional and friendly service to all our customers. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Debi Lindsey

December 9, 2025

5  out of  5
rating by Debi Lindsey
"Megan is an angel. If you're looking for insurance, contact her. So professional, and personable. She walked me thru the entire process, helping me enroll in everything I needed for our vehicle insurance. It was a pleasure to visit with her as she helped me set up our new plan. My insurance is $300 cheaper every six months and as a bonus, I made a new friend. Excellent customer service. Thank you, Megan."
We responded:
"Thank you, Debi! I'm delighted to hear about your positive experience with Megan. It's wonderful that she could assist you so effectively and make the process enjoyable. We're happy to have helped you save on your insurance and gain a new friend in the process. If you need anything else, feel free to reach out!"
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Jessica Busley

December 2, 2025

5  out of  5
rating by Jessica Busley
"Wonderful experience. Communicated was very polite explained things, on top of that is helping us pay less!!! Save us so much on auto insurance on top of that and renters insurance such a great bundle she had gotten us. Very pleased with Megan’s experience. Definitely recommend going here and getting your insurance home insurance any type of insurance you need you need to go to State Farm and talk with Megan!"
We responded:
"Thank you, Jessica! I'm delighted to hear about your positive experience with Megan. It's fantastic that she was able to assist you in saving on your insurance. We appreciate your recommendation and are here for any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Abigail Rodriguez

November 21, 2025

5  out of  5
rating by Abigail Rodriguez
"Extremely helpful and fast responses!"
We responded:
"Thank you, Abigail! I'm happy to know you had a positive experience with our office. We’re committed to providing excellent service and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Marilyn K.

November 17, 2025

5  out of  5
rating by Marilyn K.
"My husband and I switched from a non-responsive agent to James Brauns, recently. We were so impressed with his willingness to spend time reviewing all of our policies, answering questions, making adjustments, and offering good advice. James' responses were friendly, but professional. We felt very comfortable during the entire meeting and came away feeling that we have found an agent that listens and one that we can reach out to at will! Thank you, James Brauns!!"
We responded:
"Thank you, Marilyn! I'm happy to hear that you and your husband had such a positive experience with our office. It's great to know that our friendly and professional approach made you feel comfortable and confident in your decision. We're always here to help with any questions or needs you may have in the future. Thanks for choosing us!"